Good to know

Important information

Winter
Winter
Cancellation policy

- Cancellation up to 60 days before arrival: free of charge and deposit will be reimbursed.
- Cancellation between 59 and 30 days before arrival: the deposit will not be refunded.
- Cancellation between 29 and 7 days before arrival: 70% of the booked stay will be charged (deposit paid will be deduced).
- Cancellation up to 6 days before arrival: 90% of the booked stay will be charged (deposit paid will be deduced).
- Cancellation the day of arrival or in case of no show or early departure: 100% of the booked stay will be charged.

To avoid cancellation costs, we recommend the special STOANA service: Take out the HGV travel cancellation insurance (South Tyrolean hotelier association) Europäische Reiseversicherung.



Living Area with Kitchenette and Balcony
Living Area with Kitchenette and Balcony
Good to know

 #flats are ready for you from 3:00 pm. Please call us if you will be arriving after 6:00 pm. Check out by 10:00 am please.

  • Your reservation will only be final once the confirming deposit has been received in our bank account.
  • Cancellation terms will apply independently of whether cancelled #rooms, #suites and #mini flats are hired out again for the planned reservation period, whether fully or in part.
  • The floor plans of the #apartments are are non-binding guidelines only.
  • Single occupation on request.
  • You can bring your four-legged friend on request. We charge € 18 per night without food. Please bring your own dog blanket and basket. We ask for your understanding that your pets are not allowed into the spa area. We reserve the right to an additional final cleaning surcharge of €50 as well as claim on your dog liability insurance in case of damaged inventory.
  • The bill may be paid in cash (EUR, max. euro 4.999,99), by EC-Card or by credit card (Visa and Mastercard).

 

Fire
Fire
Best place in Valle Aurina
Small hotel, no crowds, untouched nature right in front of the door, dream-panoramic location with a magnificent mountain view: a unique holiday paradise with lots of space in and around the house awaits you.
And the best? Forget your car – the #mostbeautifultours start directly from the hotel!
 
Oberbühel 20
I-39030 St. Jakob (BZ)
Ahrntal in Südtirol
+39 0474 650175
info@stoana.it